RideAware

Terms of Service

Last updated: August 2026

1. Acceptance of Terms

By accessing or using RideAware ("the App", "we", "us", "our") at rideaware.com.au, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

RideAware is operated by Ride Aware Pty Ltd (ACN 701 074 660, ABN 17 701 074 660), of Sydney, New South Wales, Australia.

2. Description of Service

RideAware is a cycling navigation and safety application that provides:

  • Real-time route recommendations based on live hazard data
  • Turn-by-turn navigation for cyclists
  • Safety scoring based on current road and weather conditions and contributions by app users
  • Loop route planning for training rides
  • Fall detection as a supplementary safety feature
  • Live ride sharing functionality
  • An AI-assisted route planner that turns a plain-English ride description into route settings
  • Hazard alert notifications for routes you have saved
  • Integration with Strava

3. Eligibility

You must be at least 16 years of age to use RideAware, or have the permission of a parent or guardian. By using the App you confirm that you meet this requirement.

4. Safety Disclaimer — IMPORTANT

Please read this section carefully.

4.1 General Safety

RideAware is designed to assist cyclists in finding safer routes. It is a supplementary navigation aid and does not guarantee your safety. You are solely responsible for your own safety while cycling. Always:

  • Wear an approved helmet
  • Obey all road rules and traffic laws
  • Exercise your own judgement and evaluate available routes and road conditions
  • Remain alert to your surroundings at all times

The term "safer" describes a comparison between available route options. It is not a representation that cycling is safe, or that the inherent risks of riding are removed or reduced.

4.2 Route Recommendations

Route safety scores and recommendations are based on available data including Transport for NSW incident feeds, weather data, live traffic congestion data, historical crash data, road infrastructure data, and user-reported hazards. This data may be incomplete, delayed, or inaccurate. Safety scores are calculated automatically and are an estimate only. RideAware does not guarantee that recommended routes are free from hazards.

4.3 Fall Detection — Critical Limitations

RideAware includes a fall detection feature that uses your device's accelerometer to detect potential falls. You must understand the following before relying on this feature:

  • Fall detection is a supplementary safety feature only — it is not a medical device
  • It may not detect every fall — detection accuracy depends on your device hardware, how you carry your phone, and the nature of the impact
  • It may trigger falsely due to potholes, curbs, speed bumps, or other sudden movements
  • Fall detection only operates while the App is open on screen and a ride is in progress. It does not operate when your phone is locked, when the App is in the background, or when you are not navigating a ride
  • It is not a substitute for professional emergency services
  • You should always tell someone where you are riding and carry identification
  • RideAware is not liable for any failure to detect a fall, or for any failure of the emergency response feature to function as expected

By enabling fall detection you acknowledge these limitations and accept that RideAware provides no guarantee of detection accuracy or emergency response performance.

4.4 Emergency Contact

When you add an emergency contact, you confirm that:

  • You have informed that person they may receive automated SMS alerts from RideAware if fall detection triggers
  • That person has agreed to receive such messages
  • The contact details you provide are accurate
  • You have their consent for us to disclose their phone number to our SMS delivery provider for the purpose of sending those alerts

4.5 Emergency Services

RideAware may assist you in contacting emergency services (Triple Zero — 000) by pre-filling the number for you to dial. However, RideAware does not automatically connect or place calls to emergency services on your behalf. You or a bystander must make the final decision to connect any emergency call. Do not rely solely on RideAware to summon emergency services — if you are in danger, call 000 directly.

5. User Accounts

5.1 Registration

You may use core features of RideAware without an account. Certain features including saving places, ride history, saved routes, live ride sharing, hazard alert notifications, and Strava integration require a registered account.

5.2 Account Security

You are responsible for maintaining the security of your account credentials. Notify us immediately at the contact address in section 12 if you suspect unauthorised access to your account.

5.3 Account Termination

You may delete your account at any time via Settings → Delete my account. This permanently deletes your account and the personal information associated with it, subject to the limited exceptions described in section 10 of the Privacy Policy. We may suspend or terminate accounts that violate these Terms.

6. Third-Party Integrations

RideAware integrates with or relies on third-party services including:

  • Strava — optional fitness platform integration, subject to Strava's Terms of Service (strava.com/legal)
  • Transport for NSW Open Data — subject to NSW Government data licence terms
  • Mapbox — map rendering and destination search
  • OpenRouteService and Stadia Maps — routing services
  • HERE Technologies — live traffic congestion data
  • Open-Meteo — weather data
  • Foursquare — place search
  • What3Words — precise location addressing for emergency alerts
  • Twilio — SMS delivery for emergency alerts
  • Anthropic — AI processing for the route planner
  • Supabase — database and authentication
  • Apple Push Notification service — delivery of notifications on iOS

A full description of what data each service receives is in section 8 of the Privacy Policy.

We are not responsible for the availability, accuracy, or terms of these third-party services.

7. Hazard Reporting

When you submit a hazard report through RideAware, you confirm that:

  • The report is accurate to the best of your knowledge
  • You are not submitting false or misleading information
  • You grant RideAware permission to display your report to other users (anonymously — your identity is never attached to hazard reports)

Hazard reports are stored without any link to your account or identity, and the location is rounded to approximately 11 metres before it is submitted. Reports stop appearing on the map after two hours (48 hours for magpie swooping reports, which remain relevant for longer).

RideAware reserves the right to remove hazard reports that are inaccurate, inappropriate, or submitted in bad faith.

8. Intellectual Property

All content, design, code, and branding associated with RideAware is the intellectual property of Ride Aware Pty Ltd (ACN 701 074 660). You may not copy, reproduce, distribute, or create derivative works from RideAware without explicit written permission.

9. Limitation of Liability

To the maximum extent permitted by Australian law, Ride Aware Pty Ltd shall not be liable for:

  • Any personal injury or death arising from use of the App
  • Any failure of the fall detection feature
  • Any inaccuracy in route recommendations or safety scores
  • Any loss or damage arising from reliance on hazard data
  • Any failure of third-party services or integrations
  • Any indirect, incidental, or consequential damages

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 to the *Competition and Consumer Act 2010* (Cth)) that cannot lawfully be excluded, restricted or modified.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Changes to Terms

We may update these Terms from time to time. When we make a material change we will ask you to review and accept the updated Terms in the App before you continue using it. We will notify users of material changes via the App or email.

12. Contact

For any questions about these Terms, contact:

Ride Aware Pty Ltd
Sydney, New South Wales, Australia
support@rideaware.com.au